Their carrier damages my order in transit and I’m expected to make another purchase and receive a refund once the damaged order (which they realise I never received) is returned to them? That’s an outrageous suggestion.
I wrote on their poxy message system:
firstname.lastname@example.org contacted me to tell me that my order was “damaged in transit”. The email also advised:
“In a case like this we request you to place a new order for the same
item and once this package returns to us you will be refunded the
I think it is reasonable for me to ask you for a replacement without my having to make a second purchase and so avoid having to follow up on the refund. Please either send a replacement or refund me. I look forward to hearing from you with your decision.